Desktop Support

Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
? Analyze, resolve, respond to, and document end user inquiries
? Install desktop/Laptop software using approved tools
? Troubleshoot operating system
? Troubleshoot connection issues with LAN/WAN
? Update tickets with accurate and timely records of work performed, and resolution detail
? Maintain and contribute to a knowledge base
? Coordinate hardware warranty repair
? Escalate to 3rd party vendors when necessary
? Responsible for raising and coordinating problem management issues
? Perform additional tasks (end user/infra related) when required

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